Tracy's Florist - Terms & Conditions

1. Our Products
1.1 All products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Ireland and Isle of Man.
1.2 Products may be delivered by us in bud to ensure longer life.
1.3 Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
1.4 In the event that we are unable to supply the product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

2. Prices
2.1 Prices listed are valid for a maximum of 14 days of submitting your purchase form.
2.2 Prices include VAT for deliveries within the UK, Ireland and Channel Islands, but exclude Delivery (3.95.)

3. Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than department store cards and any other credit and/or debit cards as we may specify from time to time. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site www.tracysflorist.com.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address provided by you when you placed the order. This message will re-confirm the total cost of your order. We will not consider ourselves bound by a contract with you until you have received this confirmation.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.

4. Delivery
4.1 Delivery of 3.95 will be applicable within the UK, Ireland, Isle of Man and Channel Islands. If you request delivery to remote areas which are not normally delivered to by a member florist you will be advised of any additional charges as soon as possible upon receipt of your Order Form.
4.2 Timed deliveries are not available as clearly stated on the order form, should a timed delivery therefore be requested we will not be bound in any way to honour such a request.
4.3 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. For same day delivery within the UK, Ireland, Isle of Man and Channel Islands we must receive your Order Form by 12pm (prevailing British local time). We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays.
4.4 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.5 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that actual delivery may be via a local florist and in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.5 above.
4.6 In case of delivery to certain locations where a third party is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
4.7 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.8 When placing your order you are able to specify further delivery information using the 'Delivery Information' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information - for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

5. Cancellation
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands.
5.2 To amend or cancel your order, please contact the our Customer Service Team from 9am until 5pm Monday to Saturday using the contact details set out in Section 6 below.

6. Customer Services
6.1 In the event that you are not satisfied with the service any complaints should be addressed in the first instance to:
E-mail:- Click here for our query form
Telephone:- 01784 455834
By Post:- Tracy's Florist, 119 High Street, Staines, TW18 4PD
6.2 Our shop hours are from 9am to 5:30pm, Monday to Saturday.
6.3 Because of the perishable nature of our products in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7. Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that the Tracy's Florist Site and/or the Tracy's Florist Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Tracy's Florist Site and/or the Tracy's Florist Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Tracy's Florist Site and/or the Tracy's Florist Service impossible or impractical.

8. General
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the web site and/or the Tracy's Florist Service from time to time. We will post any changes on this site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Tracy's Florist Service or this site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Site and/or the Tracy's Florist Services for any reason at any time.
8 .3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Tracy's Florist Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
8.9. Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.

Updated: 25th January 2007